- General Refund Terms Junglee Movies provides its services on a subscription basis. By subscribing to the platform, you acknowledge and agree that all fees paid are generally non-refundable, except as explicitly stated in this Refund Policy or as required by applicable laws.
- Non-Refundable Situations Refunds will not be granted under the following circumstances: • Subscription fees for the current billing cycle, even if you cancel your subscription early. • Partial or non-usage of the services during an active subscription. • Service interruptions due to your internet connection, device compatibility, or third-party failures. • Unauthorized access to your account due to negligence in maintaining credentials.
- Refund Eligibility Refunds will only be considered under these conditions: • Service Disruption: If Junglee Movies fails to provide access for over 72 hours due to internal platform issues. • Duplicate Payments: If mistakenly charged multiple times for the same subscription. • Technical Malfunctions: If a critical technical issue prevents access and remains unresolved.
- Refund Request Procedure To initiate a refund request, Users must: a) Submit a written request to [email protected] within 7 business days of the issue. b) Provide: • Registered email address. • Payment receipt or proof of payment. • Explanation of the issue and reason for the refund request. c) Junglee Movies may request additional documentation for verification.
- Refund Processing • Approved refunds will be processed within 14 business days. • Refunds will be credited to the original payment method. • If an alternative method is required, it will be arranged upon mutual agreement. • Processing times depend on the User’s bank/payment provider, and Junglee Movies is not liable for third-party delays.
- Disputes and Final Decision • If a refund request is denied, Users will receive a written explanation. • The decision of Junglee Movies is final and binding. • Disputes may be escalated to jurisdictional courts of India as per governing laws.
- Amendments to the Refund Policy • Junglee Movies reserves the right to modify this Refund Policy at any time. • Updates will be effective immediately upon posting on the platform. • Continued use of the platform indicates acceptance of the updated policy.
For refund requests, contact [email protected].